Last updated:
Vdgvd reviews dining tablecloth returns by matching the ordered shape, finished size, textile construction, edge treatment, color, and requested outcome to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A tablecloth return must include the complete single cloth or stated package quantity. The returned textile must retain its original shape, perimeter, hems, corners, embroidery, and any listed woven pattern. For dining tablecloth orders, support review may refer to the listed shape, finished dimensions, fibre composition, weave, color, pattern direction or placement, hem, corner or scalloped-edge construction, package quantity, and unused textile condition.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective tablecloth must remain new, unused, unwashed, unaltered, clean, dry, and free from food, drink, oil, wax, detergent, fragrance, smoke, pet hair, makeup, stains, snags, cuts, scorch marks, ironing shine, stretched edges, and laundering or table-use marks. Unfolding the cloth indoors on a clean, dry surface for ordinary visual inspection and dimension checking does not by itself prevent a return when the textile otherwise remains new.
For an approved tablecloth return, make sure the textile is completely dry, fold it loosely along its existing package folds without crushing embroidery or sharply creasing a scalloped edge, and place it inside a clean protective inner sleeve. Use a sturdy outer carton or mailer that keeps the fabric away from moisture, adhesive, sharp edges, and exposed shipping labels. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the returned textile and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@vdgvd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 131 Tillman Street, Bostwick, FL 32007, United States.
In the first email, identify the SKU and state whether the request concerns delivery damage, shape, finished dimensions, material, weave, color, pattern direction, embroidery, hem, corner construction, edge finish, or an incorrect or missing item. For visible transit damage or an incorrect cloth, clear photographs of the unused textile and parcel can help us compare the delivery with the order record without making photographs a condition for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available tablecloth after the original unused textile is approved for return. Shape, dimensions, fibre composition, weave, edge construction, color, product net weight, price, and availability may differ and will be confirmed before a replacement is arranged. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@vdgvd.shop or +1 (775) 206-5892. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+12:00) New Zealand Standard Time (Auckland).